Thank you for shopping on our website. To ensure you have a pleasant shopping experience, we provide you with the following return policy:
Return application conditions We understand that sometimes products may not meet your expectations. If you are not satisfied with the furniture after receiving it, you can apply for a return within 30 days after receiving the goods. The return application must meet the following conditions:
The product is in original condition, unused or assembled. The product is intact and has no wear, scratches or damage. Contains all original packaging, accessories and tags. Non-returnable products The following products are not accepted for return:
Assembled or used furniture. Customized products or furniture made on demand. Special promotion products, unless there is a quality problem with the product. Return process Please contact our customer service email or phone to submit your return request and provide the order number, purchase date and reason for return. Our customer service team will review your request within 3 working days and provide the return address and further instructions. Please send the product back within 7 days after receiving the return address. Return shipping costs If the return is due to product quality problems or wrong products, we will bear the return shipping costs. If you apply for a return for personal reasons (such as dislike or inappropriate size), the return shipping fee will be borne by you. Refund process After we receive and inspect the returned goods, the refund will be returned to your payment method within 7-working days. If the product does not meet the return conditions, we will contact you, the return will not be accepted, and the product will be returned to you. Exchange policy If you want to exchange the product, you must first return the original product according to the return process and place a new order to purchase the required product.
If you have any questions or need further help, please feel free to contact our customer service team. We will serve you wholeheartedly!
