How do I place an order? You can easily place an order through our online store. Browse our website, select the furniture you like, add it to the shopping cart and proceed to the checkout page to complete the order. You will need to provide a shipping address and payment information to complete the purchase.
What payment methods do you offer? We accept a variety of payment methods, including credit cards, debit cards, PayPal and other secure electronic payment methods. You can choose the payment method that suits you during checkout.
How long does it take to process and ship your order? We usually process and arrange shipment within 3 business days of receiving the order. The specific delivery time depends on your location and the shipping method you choose. The estimated shipping time will be displayed when placing an order.
What delivery services do you provide? We offer a variety of shipping methods such as standard shipping and expedited shipping, and the specific options are based on your location and the weight of your order. You can choose the appropriate shipping method during checkout, and the shipping cost and estimated time will be displayed together.
How do I track my order? Once the order is shipped, we will send you a tracking number via email. You can use the tracking number to check the delivery status in real time on our logistics partner’s website.
What should I do if the furniture I received is damaged or defective? If the item you received is damaged or defective in any way, please contact our customer service team within 48 hours of receiving the goods. Please provide your order number and pictures of the damage or defect and we will arrange a replacement or refund for you.
Do you offer returns and refunds?
Yes, we do offer a return and refund policy. Please refer to our return policy for details. Returns must be made within 30 days of receiving the item and the item must be in its original packaging, unused and eligible for return.
Can I cancel or change my order?
If your order has not yet been shipped, you can contact our customer service team to cancel or change the order. Once the order has been shipped, we will not be able to cancel or change the order and you can return it according to the return process.
How should I maintain and clean my furniture?
The care requirements of each piece of furniture may be different. It is recommended to refer to the care guide in the product manual. For most furniture, we recommend regular cleaning and avoid using harsh chemicals.
